Refund and Cancellation Policy

Effective Date: March 28, 2025

Thank you for shopping at Bavika Jewellery. We strive to ensure your satisfaction with every purchase. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

We accept refund requests only under the following circumstances:

Wrong Product Delivered: If you receive a product that is not what you ordered.
Damaged Product: If the product arrives in a damaged condition.

In such cases, you can request a refund within 5 to 10 working days from the date of delivery.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

The item must be unused and in its original packaging.
Proof of purchase (invoice or order number) must be provided.
Any tags, certificates, or additional items that came with the product must be returned.
Refund requests must be made within the specified timeframe.

To initiate a refund request, please contact us at bavikajewellery@gmail.com with your order details and supporting photographs (if applicable).

3. Non-Refundable Items

The following items are not eligible for refunds:

Customized or personalized jewelr
Products that show signs of use or damage after delivery
Products returned without original packaging or missing accessories

4. Refund Process

Once your request is approved, the refund will be processed within 5 to 10 working days. The amount will be credited to the original payment method used during the purchase.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Cancellation Policy

Orders can only be canceled before they are shipped.
If your order has already been dispatched, you may apply for a refund as per our refund policy.
To request a cancellation, please contact us at bavikajewellery@gmail.com or call us at +91 9833366094.

6. Contact Us

If you have any further questions about our Refund and Cancellation Policy, feel free to reach out to us:

Email: bavikajewellery@gmail.com
Phone: +91 9833366094
Address: A/7/12, Sardar Nagar No. 3, Near Samaj Mandir Hall, Mumbai 400022, India

Thank you for choosing Bavika Jewellery. We are committed to providing you with the best shopping experience!